Booking & Cancellation Policy
All charters require a signed reservation agreement and a non-refundable deposit to secure a coach. Reservations are confirmed only once the deposit is received and the agreement is signed.
Cancellations made more than 30 days prior to the trip date will receive a refund of payments made, less the deposit. Cancellations within 30 days of the trip date forfeit all payments. Specific terms are included in each individual charter agreement.
Payment Terms
Final balance is due no later than fourteen (14) days prior to the trip date unless otherwise specified in the charter agreement. We accept major credit cards, ACH transfers, and corporate checks. Returned payments are subject to a service fee.
Additional charges for overtime, additional stops, or itinerary changes not included in the original quote will be invoiced after the trip.
Passenger Conduct
Passengers must conduct themselves in a safe and respectful manner. Federal law prohibits smoking and the carriage of hazardous materials on motorcoach buses. The consumption of alcohol is permitted only with prior written approval and only by passengers of legal drinking age.
Damage caused by passengers — including spills, vandalism, or excessive cleaning requirements — will be billed to the charter client at cost plus a reasonable administrative fee.
Drivers have the authority to remove passengers or terminate a charter for conduct that compromises safety. Jet Set Line is not liable for refunds in such cases.
Liability Limitations
Jet Set Line carries the insurance coverage required by federal and state regulations governing motorcoach bus operations. Our liability is limited to the terms of those policies and the applicable laws.
We are not responsible for personal property left on the coach. Items found are held for thirty (30) days, after which they may be disposed of.
Jet Set Line is not liable for delays caused by traffic, weather, mechanical issues outside our reasonable control, or other circumstances of force majeure.
Force Majeure
Neither party shall be liable for failure to perform due to events beyond reasonable control, including but not limited to acts of God, natural disasters, civil unrest, government action, pandemics, road closures, or mechanical failure. In such events, Jet Set Line will use reasonable efforts to provide substitute equipment or reschedule the trip.
Governing Law
These terms are governed by the laws of the State of Florida. Any dispute arising from a charter agreement shall be resolved in the state or federal courts located in Orange County, Florida.
Contact
Questions regarding these terms may be directed to: Jet Set Line, Inc., 3718 LB McLeod Rd, Orlando, FL 32805 — sales@jetsetusa.com — (407) 649-6599.