Terms ofService.

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between Jet Set Line, Inc. ("Jet Set Line," "we," "us," or "our") and you ("you," "Client," or "Passenger"). By accessing jetsetusa.com (the "Site"), requesting a quote, signing a charter agreement, boarding a Jet Set Line vehicle, or otherwise using our services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy.

If you do not agree to these Terms, do not use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

IMPORTANT: SECTION 14 BELOW CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER. THESE PROVISIONS AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM CAREFULLY.

2. Description of Services

Jet Set Line provides chartered motorcoach transportation, related shuttle and ground transportation services, and ancillary trip-coordination services throughout Florida and the contiguous United States, in accordance with our authority granted by the U.S. Department of Transportation (USDOT 478281) and Florida regulators.

A "Charter" means a confirmed reservation for a specific date, route, and vehicle as set forth in a written charter agreement between you and Jet Set Line. The charter agreement is a contract incorporating these Terms by reference; in the event of conflict, the terms specifically negotiated in the signed charter agreement control over these general Terms.

3. Booking, Deposits, and Reservations

All Charters require a signed reservation agreement and a non-refundable deposit to secure a coach. The deposit amount, due date, and balance schedule are specified in your charter agreement. Reservations are not confirmed until both the signed agreement and the deposit have been received and processed.

Quoted prices are valid for thirty (30) days from the date of the quote unless otherwise stated and are subject to change based on fuel costs, tolls, third-party fees, route modifications, or extensions to the itinerary requested by you.

A separate written quote or agreement is required for any modification to the original itinerary, including but not limited to additional stops, overtime hours, route changes, or additional passengers above the contracted capacity.

4. Cancellation Policy

Unless otherwise specified in your signed charter agreement, the following cancellation policy applies:

• ●Cancellations made more than thirty (30) days prior to the trip date: refund of all payments made, less the non-refundable deposit;
• ●Cancellations made between fifteen (15) and thirty (30) days prior: 50% of total charter price is forfeited;
• ●Cancellations made fewer than fifteen (15) days prior: 100% of total charter price is forfeited;
• ●No-show or failure to depart at the agreed time: 100% of total charter price is forfeited.

Jet Set Line reserves the right to cancel any Charter in the event of mechanical failure, safety concerns, severe weather, government action, force majeure (Section 12), or any breach of these Terms or the charter agreement by you. In such cases, we will, at our option, (a) substitute equipment, (b) reschedule the trip to a mutually convenient date, or (c) refund payments made for the cancelled service less any nonrecoverable costs already incurred.

5. Payment Terms

Final balance is due no later than fourteen (14) days prior to the trip date unless otherwise specified in the signed charter agreement. We accept major credit cards, ACH transfers, certified checks, and corporate checks subject to credit approval.

Returned or declined payments are subject to a $35 service fee plus any actual costs incurred by us. Past-due balances accrue interest at the lesser of 1.5% per month or the maximum rate permitted by Florida law.

Additional charges — including but not limited to overtime, additional stops, route deviations, excess mileage, parking, tolls, vehicle damage, excessive cleaning, lost-and-found return shipping, and gratuity adjustments — will be invoiced after the trip and are due within fifteen (15) days of invoice.

Chargebacks. By providing a credit card, you authorize us to charge the card for the amounts due under your charter agreement and these Terms. You agree to resolve any billing dispute with us directly before initiating a chargeback; initiating a chargeback in violation of this provision constitutes a material breach and entitles us to recover the disputed amount plus our costs and reasonable attorney's fees.

6. Passenger Conduct and Carriage Rules

Passengers must conduct themselves safely and respectfully and must comply with all instructions of the driver. The following are strictly prohibited on board our vehicles:

• ●Smoking, vaping, or use of e-cigarettes of any kind (federal law and DOT regulations);
• ●Possession or use of controlled substances or illegal drugs;
• ●Possession or transport of hazardous materials (federal law);
• ●Firearms, except as carried by sworn law-enforcement officers in the performance of their duties;
• ●Consumption of alcohol, except with prior written authorization and only by passengers of legal drinking age (21+);
• ●Standing or moving about while the vehicle is in motion;
• ●Interfering with the driver, vehicle equipment, or safety systems;
• ●Conduct that is disorderly, harassing, threatening, or unsafe to other passengers or the driver;
• ●Eating or drinking in excess of normal snack and beverage consumption, except where the charter agreement specifies otherwise.

The driver has full authority to enforce these rules, including refusing boarding, removing passengers from the vehicle at a safe location, or terminating the Charter. Jet Set Line is not liable for refunds, alternate transportation, or any consequential costs resulting from such action.

Image release. By boarding a Jet Set Line vehicle, you grant us a limited, royalty-free, non-exclusive right to use incidental photography and video captured during the trip (e.g., promotional photos and on-board security footage) for marketing, training, and safety purposes. We will not use individually identifiable images of minors without separate consent from a parent or guardian.

7. Damage, Excessive Cleaning, and Lost Items

You are responsible for damage to the vehicle caused by you or any member of your group beyond ordinary wear and tear, including but not limited to spills, stains, vandalism, broken fixtures, and damage caused by excessive intoxication, illegal acts, or violation of carriage rules. Such damage will be billed at cost of repair or replacement, plus a reasonable administrative fee not to exceed 20% of the cost.

A cleaning fee of $250–$500 may be assessed for excessive cleaning required after the trip, including but not limited to vomit, bodily fluids, food messes, or extensive litter. The driver will document the condition of the vehicle before and after the trip; photographs and written notes are conclusive evidence of condition absent clear proof to the contrary.

Lost personal property. Jet Set Line is not responsible for personal property left on board. Items found are held at our Orlando facility for thirty (30) days, after which they may be donated or disposed of at our discretion. Recovered items may be picked up or shipped at the owner's expense.

8. Travel by Minors

For Charters involving passengers under the age of eighteen (18), including school field trips and youth-sports trips, the booking client (typically a school, organization, or chaperoning adult) is responsible for: (a) obtaining and maintaining all required parental consents; (b) providing adequate adult supervision aboard the vehicle and at all stops; and (c) providing emergency contact information for each minor.

Jet Set Line does not act in loco parentis. Unaccompanied minors will not be transported unless arrangements are made in writing in advance and the booking client expressly waives in writing all claims associated with the minor traveling alone.

9. Safety and Insurance

Jet Set Line carries motor-carrier liability insurance meeting or exceeding the minimums required by 49 CFR Part 387 and applicable Florida law. Proof of insurance is available on request to insurance@jetsetusa.com. Verify our active motor-carrier authority at https://safer.fmcsa.dot.gov (USDOT 478281).

Seat belts are provided where equipped. Passengers are strongly encouraged to wear seat belts at all times. Children under federal and state child-restraint age requirements must be properly secured by the parent or guardian.

Onboard security cameras and GPS tracking are used for safety and incident investigation, as disclosed in our Privacy Policy.

10. Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN A SIGNED CHARTER AGREEMENT OR AS REQUIRED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. JET SET LINE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY SPECIFIC ARRIVAL TIME WILL BE MET, AS DELAYS MAY OCCUR DUE TO TRAFFIC, WEATHER, ROAD CONDITIONS, OR OTHER CIRCUMSTANCES OUTSIDE OUR REASONABLE CONTROL.

WE MAKE NO WARRANTIES REGARDING THE CONTENT OF THE SITE INCLUDING BUT NOT LIMITED TO PHOTOGRAPHY, ILLUSTRATIONS, FLEET COMPOSITION (WHICH MAY CHANGE), AND PRICE INDICATIONS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL JET SET LINE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST OPPORTUNITY, LOST DATA, OR INTERRUPTION OF BUSINESS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL THE AGGREGATE LIABILITY OF JET SET LINE FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR ANY CHARTER EXCEED THE AMOUNT YOU ACTUALLY PAID TO US FOR THE CHARTER GIVING RISE TO THE CLAIM, OR ONE THOUSAND DOLLARS ($1,000.00), WHICHEVER IS GREATER.

These limitations do not apply to (a) personal injury or death caused by Jet Set Line's gross negligence or willful misconduct; (b) liability that cannot lawfully be limited under applicable consumer protection or transportation law; or (c) Jet Set Line's indemnification obligations expressly stated in a signed charter agreement.

The parties acknowledge that the foregoing limitations are an essential basis of the bargain and would not be agreed to without them.

12. Force Majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including but not limited to acts of God, severe weather, hurricanes, named storms, flooding, fires, earthquakes, pandemics, epidemics, public-health orders, war, civil unrest, terrorism, road closures, regulatory action, vehicle accidents not caused by us, mechanical failure beyond reasonable control, labor actions, supply-chain disruptions affecting fuel or parts, and cyber events ("Force Majeure").

In such cases, we will use commercially reasonable efforts to (a) provide substitute equipment, (b) reschedule the Charter to a mutually acceptable date, or (c) issue a credit toward a future Charter. Refunds in Force Majeure events are at our discretion and net of nonrecoverable costs already incurred.

13. Indemnification

You agree to indemnify, defend, and hold harmless Jet Set Line and its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, suits, losses, damages, liabilities, fines, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms or your charter agreement; (b) the conduct of any passenger in your group, including damage to the vehicle, injury to other passengers, and any illegal act; (c) your violation of any law or third-party right; and (d) any content or information you submit to us, including testimonials, photos, or applicant information.

14. Binding Arbitration and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Agreement to Arbitrate. You and Jet Set Line agree that any dispute, claim, or controversy arising out of or related to these Terms, the Services, any Charter, or the relationship between you and Jet Set Line (each a "Dispute") will be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or, where applicable, Commercial Arbitration Rules). The Federal Arbitration Act governs the interpretation and enforcement of this Section.

Procedure. Arbitration will be conducted by a single neutral arbitrator. The seat of arbitration will be Orlando, Florida. The arbitrator has exclusive authority to resolve all threshold issues including scope, enforceability, and unconscionability of this arbitration agreement. The arbitrator may award any individual relief a court could award; the arbitrator may not award relief affecting any person other than the parties.

Class-Action Waiver. YOU AND JET SET LINE EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, REPRESENTATIVE, OR MULTI-PLAINTIFF ACTION AGAINST THE OTHER. The arbitrator may not consolidate claims from multiple parties or preside over any class or representative proceeding. If a court determines that this class-action waiver is unenforceable as to any specific claim, that claim only will be severed from arbitration and litigated in court, while all other claims remain in arbitration.

Small Claims Exception. Either party may bring an individual action in small-claims court in Orange County, Florida, in lieu of arbitration, if the claim qualifies under that court's jurisdictional limits.

Opt-Out. You may opt out of this arbitration agreement by sending written notice to legal@jetsetusa.com within thirty (30) days of first agreeing to these Terms. The notice must include your name, mailing address, and a clear statement that you reject arbitration. Opting out does not affect any other provision of these Terms.

Jury-Trial Waiver. If for any reason a Dispute proceeds in court rather than arbitration, YOU AND JET SET LINE EACH WAIVE THE RIGHT TO TRIAL BY JURY to the fullest extent permitted by law.

15. Governing Law and Forum

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles, and to the extent applicable, the Federal Motor Carrier Safety Regulations and the Federal Arbitration Act. Any Dispute that is not subject to arbitration under Section 14 will be brought exclusively in the state or federal courts located in Orange County, Florida, and the parties consent to the personal jurisdiction and venue of those courts.

16. Limitation on Time to File Claims

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS, A CHARTER, OR THE SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OR IT WILL BE PERMANENTLY BARRED.

17. Intellectual Property

All content on the Site — including the Jet Set Line name, logo, photographs, video, 3D scenes, text, graphics, code, and design — is the property of Jet Set Line or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual-property laws. You may not copy, reproduce, republish, upload, post, transmit, distribute, or modify any of this content without our prior written consent, except for limited personal, non-commercial viewing of the Site.

Submissions. If you submit testimonials, reviews, photos, suggestions, or other content to us ("Submissions"), you grant Jet Set Line a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, and distribute the Submissions in any media for marketing, training, and operational purposes. You represent that you own or have all necessary rights in your Submissions.

18. DMCA Notice and Takedown

If you believe content on the Site infringes your copyright, please send a notice meeting the requirements of 17 U.S.C. §512(c)(3) to our Designated Agent:

Jet Set Line, Inc. — DMCA Agent 3718 LB McLeod Rd, Orlando, FL 32805 legal@jetsetusa.com Fax: (407) 649-7000

A valid DMCA notice must identify the work, the infringing material, your contact information, a good-faith statement, a statement of accuracy under penalty of perjury, and your physical or electronic signature. Knowingly material misrepresentation may subject you to liability under 17 U.S.C. §512(f).

19. Accessibility

Jet Set Line is committed to providing an accessible website and accessible transportation services. See our /accessibility statement for current conformance status, reasonable-accommodation procedures, and contact information for accessibility-related requests.

20. Right to Refuse Service

Jet Set Line reserves the right to refuse service or terminate any Charter, with or without refund, for safety, illegal conduct, breach of these Terms, breach of carriage rules, threatening or abusive behavior toward our personnel, or any other lawful reason. We do not unlawfully discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

21. Changes to These Terms

We may modify these Terms from time to time. The revised version will be effective when posted, and we will update the "Last updated" date. For material changes affecting your rights or obligations, we will provide additional notice (e.g., a banner on the Site or an email to subscribers). Your continued use of the Services after such notice constitutes acceptance of the revised Terms. Where a signed charter agreement is in effect, the Terms in effect on the date of signing govern that Charter unless the parties expressly agree otherwise in writing.

22. General Provisions

• ●Entire Agreement. These Terms, together with your signed charter agreement (where applicable) and our Privacy Policy, constitute the entire agreement between you and Jet Set Line regarding the Services and supersede all prior or contemporaneous agreements, communications, and representations.
• ●Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be interpreted to the maximum extent permitted by law.
• ●No Waiver. Failure to enforce any provision of these Terms is not a waiver of that or any other provision.
• ●Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, sale of assets, or by operation of law.
• ●Notices. Legal notices to Jet Set Line must be in writing and sent by certified mail or overnight courier to 3718 LB McLeod Rd, Orlando, FL 32805, Attn: Legal Department, with a copy to legal@jetsetusa.com. We may send notices to you at the address or email on file.
• ●Survival. Sections relating to indemnification, limitation of liability, intellectual property, arbitration, governing law, and any other provisions that by their nature should survive will survive termination of these Terms.
• ●Headings. Section headings are for convenience only and have no legal effect.
• ●Contra Proferentem Waived. The parties acknowledge that these Terms have been drafted at arm's length; the rule of contra proferentem does not apply.

23. Contact

Jet Set Line, Inc. 3718 LB McLeod Rd, Orlando, FL 32805 Phone: (407) 649-6599 Email: sales@jetsetusa.com Legal notices: legal@jetsetusa.com Privacy requests: privacy@jetsetusa.com USDOT: 478281 — MC: 449960